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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All PIPAL products

The group «New Technologies» offers products from the plant PIPAL: installations for washing, washing of heating systems, heat exchange equipment, reagents, chemicals for washing and removing deposits in heating systems, heat exchangers, water heaters, boilers, protection inhibitors, liquid germitizers
  • Flushing pumps PIPAL
    Flushing pumps
    X-PUMP, etc.
  • Personal pumps PIPAL
    Personal pumps
    PUMP ELIMINATE 10V4V, 40V4V, etc.
  • Professional pumps PIPAL
    Professional pumps
    PUMP ELIMINATE 230, 55 V4V, etc.
  • Pumping units PIPAL
    Pumping units
    PUMP ELIMINATE 70 COMBI, etc.
  • Washing of heating systems PIPAL
    Washing of heating systems
    PUMP ELIMINATE 60FS, 170FS, etc.
  • Washing reagents for CO PIPAL
    Washing reagents for CO
    X-PUMP NEUTRAL, etc.
  • Flushing of heat exchangers PIPAL
    Flushing of heat exchangers
    STEELTEX IRON, etc.
  • Sewage treatment PIPAL
    Sewage treatment
    HeatGUARDEX Plumber 700D, etc.
  • Reagents for washing with PIPAL
    Reagents for washing with
    HeatGUARDEX Cleaner 800R, etc.
  • External cleaning PIPAL
    External cleaning
    SteelTex THERMO SPRAY, etc.
  • Neutralization, disposal PIPAL
    Neutralization, disposal
    SteelTex NEUTRALIZER, etc.
  • Heat carriers PIPAL
    Heat carriers
    Hotspot, HeatGUARDEX, etc.
  • Sealers PIPAL
    Sealers
    QUICKSPACER 710, etc.
  • Protection of heating systems PIPAL
    Protection of heating systems
    HeatGUARDEX Protector 601F, etc.
  • Synthetic fibers, threads PIPAL
    Synthetic fibers, threads
    JuncoTAPE Extrim et al.
  • Accessories PIPAL
    Accessories
    ADAPTER KIT, CONNECT, etc.

NEW TECHNOLOGIES GROUP

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